Support

We answer weekdays, usually the same day.

Common questions

How do I sign in for the first time?: Open the CrewVisto app or crewvisto.com/login, tap "New to CrewVisto? Sign in with your email", enter the email your company added, type in the code we email you, then pick a username and password.
I forgot my password.: On the sign-in screen, tap "Forgot password?", enter your email, type in the code we send, and choose a new password.
How do I add someone from my crew?: Owners and admins can add people on the website under Team, or in the app under Settings, Account, Team. We email them a link with directions to set up their sign-in.
My photos say "Waiting to upload".: Photos are saved on the phone first and send as soon as there's signal. Keep the app open on Wi-Fi or cell data for a minute and they'll upload.
How do I change my plan or cancel?: The company owner can change the plan, update the card or cancel on the website under Billing. A plan stays active until the end of the period already paid for.
How do I delete my account?: In the app, go to Settings, Account and tap "Delete my account". Your login is deleted; photos and notes you added stay with your company. To close a whole company and delete its data, contact us.